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Customer Facilities

Customer Facilities

 Car Park

Our roof top car park has 600 parking spaces. We have dedicated parking bays for disabled parking and Parent & Baby bays. The main entrance to our car park is via Corporation Road. Sat Nav users please enter  TS1 2RX

Opening Times

7 days: 24hrs 

Tariff charges

Up to 2 hours: 1.50
Up to 3 hours: 3.00
Up to 4 hours: 4.50
Up to 5 hours: 6.00
Up to 6 hours: 7.50
Up to 7 hours: 9.00
Up to 8 hours: 10.50

Sundays: 1.20 all day

  • Lost ticket charge of 10.50 applies
  • Please note exit barriers are open 24/7

Cleveland Centre have have introduced a new evening car parking rate of 1.50 for anyone who enters between the hours of 6pm midnight.

Please note after 6pm access is only available via an external staircase.



We operate a 24 hour CCTV system and have a dedicated security team that ensure your shopping experience is as safe and enjoyable as possible. Our team are friendly and helpful so please feel free to approach a member of staff for help.


  Lost Property

For all lost property enquiries please contact our security team on 01642 244682.


 Cash Machines

Cash machines can be found in Centre Mall opposite WH Smith . Please see our centre maps for exact location.


 Customer Toilets

Our wash room facilities can be found on the Grange Road side of the centre. Disabled toilets can also be found here which is part of the national RADAR scheme.



Customer lifts can be found within the car park, giving easy access to the shops and town centre. Lifts are located on the ground floor near WH Smith towards Corporation Road, and beside HMV near Grange Road. All lifts are fitted with CCTV with a direct link to the security control room.


  Gift Cards

Gift cards can be purchased from the Centre Management Team offices located near to Grange Road entrance.  


We are proud to support a number of local charities, and organisations. Check out our events page for more information on upcoming activity.