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Customer Facilities

Customer Facilities

 Car Park

Our roof top car park has 600 parking spaces. We have dedicated parking bays for disabled parking and Parent & Baby bays. The main entrance to our car park is via Corporation Road. Sat Nav users please enter  TS1 2RX

Opening Times

7 days: 24hrs 

Tariff charges

Up to 2 hours: 1.50
Up to 3 hours: 3.00
Up to 4 hours: 4.50
Up to 5 hours: 6.00
Up to 6 hours: 7.50
Up to 7 hours: 9.00
Up to 8 hours: 10.50

Sundays: 1.20 all day

  • Lost ticket charge of 10.50 applies
  • Please note exit barriers are open 24/7

Cleveland Centre have have introduced a new evening car parking rate of 1.50 for anyone who enters between the hours of 6pm midnight.

 

Security

We operate a 24 hour CCTV system and have a dedicated security team that ensure your shopping experience is as safe and enjoyable as possible. Our team are friendly and helpful so please feel free to approach a member of staff for help.

 

  Lost Property

For all lost property enquiries please contact our security team on 01642 244682.

 

 Cash Machines

Cash machines can be found in Centre Mall opposite WH Smith . Please see our centre maps for exact location.

 

 Customer Toilets

Our wash room facilities can be found on the Grange Road side of the centre. Disabled toilets can also be found here which is part of the national RADAR scheme.

 

  Lifts

Customer lifts can be found within the car park, giving easy access to the shops and town centre. Lifts are located on the ground floor near WH Smith towards Corporation Road, and beside HMV near Grange Road. All lifts are fitted with CCTV with a direct link to the security control room.

 

  Gift Cards

Gift cards can be purchased from the kiosk on Centre Mall close to the ATM. Alternatively you can purchase online via https://cleveland-centre.flex-e-card.com.

 

  Music

We are proud to be a media partner with TFM Soundworks bringing exciting music acts right into the heart of Middlesbrough through regular ticket giveaways and exclusive meet & greets especially for our customers.

 

  Charity

We are proud to support a number of local charities, and in 2013 raised over 60,000 for a number of local organisations. Check out our events page for more information on upcoming activity.